FAQs

What does the Company do with the information collected?

The personal information we collect allows us to keep you posted on Ticketnet Online latest announcements, mall updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime. We also use personal information to help us create, develop, operate, deliver, and improve our promos, services, content and advertising.

We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use age to determine the next theme of our upcoming event.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Ticketnet Online, services, and customer communications.

If you enter into a mall wide promo, contest, or similar promotion we may use the information you provide to administer those programs.

The information which you supply will be processed purely for the purpose(s) for which it is supplied and collected except when otherwise authorized by the Data Privacy Act of 2012 and other applicable laws.

What other information does the Company collect?

• We may collect information such as language, zip code, social media URL, referrer name, and/or location where you participated at the Ticketnet Online so that we can better understand customer behavior and improve our products, services, and advertising.
• We may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non personal information for the purposes of this Privacy Policy.
• We may also collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

How can I stop receiving notices about future offers?

Please let us know by writing to us at the address given at the bottom of this policy. In addition, each time we send you marketing information by email at info@aranetagroup.com we will provide an opportunity for you to unsubscribe from receiving further information.

How do I correct or update my Personal Information?

You control the accuracy of your Personal Information. If your Personal Information changes or is inaccurate, incomplete, etc., feel free to correct, update or delete/deactivate it by accessing your personal data information online.

How does the Company protect the security of my Personal Information?

The Company uses appropriate security measures and adequate safeguards, consistent with the Data Privacy Act of 2012, to protect all Personal Information collected in a secure and controlled environment.

Does the Company’s Site link to other sites?

Yes. This Site may contain links to other websites that may not be owned or operated by the Company. The Company cannot control nor is responsible for the privacy policies/practices or content of such other websites. The Company encourages you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely and exclusively to Personal Information collected on this Site.

How will the Company notify me of changes to its Privacy Policy?

The Company will post any changes to this Policy on the Site’s Homepage, so visitors are always aware of any changes to what information we collect, how we use it, and under what circumstances we disclose it. You may also refer to the date of the Privacy Policy indicated above for you to know when the update was made. In the remote instance that we decide to use your Personal Information in a manner other than that first communicated, the Company will notify users by e-mail to the e-mail addresses on record. Users will then be given a choice as to whether or not their Personal Information can be used in the new manner.

What happens when I stop my subscription?

You will stop receiving marketing updates or special offers from the Company and you will receive a prompt message in our website when you decide to unsubscribe.

Does the Company have a Data Protection Officer?

Yes. The Company, consistent with the Data Privacy Act of 2012, has a Data Protection Officer (DPO) duly registered with the National Privacy Commission and you may reach the DPO at the following contact details should you have any further questions concerning the Company’s Privacy Policy and the use of your Personal Information:

Email: mdimaculangan@aranetagroup.com
Telephone No.: (02) 588 4000
Fax No: (02) 911 0813
Time: Mondays to Fridays 9:00 a.m. to 6:00 p.m.